Policy

Processing Time:

All orders are processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

We offer standard and international shipping options. Standard shipping typically takes 5-7 business days. International shipping delivers within 2-4 weeks.

Shipping Rates:

Shipping costs are as following: $7.50 in the United States, and $15 internationally.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. Use the tracking number to monitor the status and estimated delivery date of your package.

Address Accuracy:

Customers are responsible for providing accurate shipping information. Big Cox Plumbing is not liable for orders delivered to incorrect addresses provided by the customer.

Customs and Duties:

International customers may be subject to customs fees, duties, and taxes imposed by their country. These fees are the responsibility of the customer.

Delays and Incidents:

Big Cox Plumbing is not responsible for delays caused by weather, natural disasters, or other uncontrollable incidents. We will make every effort to keep customers informed of any significant delays.

Returns Due to Non-Delivery:

If a package is returned to us due to an incorrect address or non-delivery, the customer will be responsible for reshipping fees.

Contact Information:

For any inquiries regarding shipping, please contact our customer service here.